Sterling Bank & Trust
Online Banking
Online Banking/Bill Pay
You can manage your finances from the comfort of your home or office 24/7.
Login Help
Online Banking - General and Technical
- What is Online Banking and the advantage of banking over the Internet?
- What software and hardware do I need to do my banking on the Internet?
- Where do I get a Login ID or Password for Online Banking?
- What accounts can I access using Online Banking?
- How secure is Online Banking with Sterling Bank & Trust?
- Where can I get help if I have trouble with Online Banking?
- What limits are in place in the system to safeguard my money?
- What do I do if I forget my Login ID and/or Password?
- I keyed in the wrong password three times and now I can't get into Online Banking. What should I do?
- Can I use Quicken, Microsoft Money, or Microsoft Excel with Online Banking?
- I am a Quicken user and I received an error when trying to export my history from Online Banking into my Quicken Software. What do I do?
- How much history is maintained on my accounts?
- How far back can I go to look at monthly account statements?
- I walked away from my computer, came back, and I was logged off during my session. Why?
- Why doesn't the browser BACK and FORWARD button command work correctly?
- May I order checks from any vendor?
- Can I bank by phone?
Online Bill Pay
- How do I apply for Online Banking Bill Pay service?
- How do I start using Bill Pay?
- Which of my Sterling accounts may I use to pay my bills?
- Who may I pay and how do I set them up?
- How are my bills paid?
- When is my account debited for my scheduled bills?
- Can I schedule recurring payments?
- Can I add, change or delete a payee?
- What is the cut-off time to change or delete pending payments?
- What should I do if a payee has not posted my payment or I've received a late bill notice?
- What happens if I don't have enough money in my account to cover a bill payment? Will I be notified?
ONLINE BANKING - General and Technical
What is Online Banking and the advantage of banking over the Internet?
Sterlingbank.com is a convenient way to access your accounts anytime; anywhere you have access to the Internet. Using an Internet browser such as Microsoft Internet Explorer or Netscape Navigator, you can view your account information via the Internet.
Online Banking allows 24 hour access for more timely account information and no more waiting for month end statements. You can pay bills and transfer funds between your Sterling accounts. You can verify checks and deposits that have cleared your account, ATM withdrawals, automatic payments and deposits, and other account activity. With a few clicks, you can request a stop payment and proof of payment plus apply for other Sterling services and products and even reorder checks all online.
What software and hardware do I need to do my banking on the Internet?
In addition to a computer, you will need: a modem (28.8kb or higher), an Internet Service Provider and an Internet Browser with 128-bit encryption, version 4.0 or higher. Both Netscape Navigator and Microsoft Internet Explorer are available with this feature. Please see our Security Page for more details.
Where do I get a Login ID or Password for Online Banking?
If you have not done so and you are a current Sterling customer, you need to enroll for Online Banking in order to gain access to your accounts. During the enrollment process, you will send us your personal and account information. Once we process your enrollment, a welcome letter including your Customer Number and a temporary Password will be mailed to you so that you may begin using Online Banking.
What accounts can I access using Online Banking?
You can access Sterling checking accounts, money market deposit accounts, savings accounts, certificate of deposits, or view mortgage loan information.
How secure is Online Banking with Sterling Bank & Trust?
Keeping customer information secure is a top priority for all of us at Sterling Bank & Trust. Click on the following links for details regarding our Privacy Policy and Security Guarantee. Sterling takes every precaution to safeguard the information in customer accounts.
Where can I get help if I have trouble with Online Banking?
You may call your local branch during normal business hours, see our Branch LocatorBranch Location Page for hours of operation.You may also email your local branch office for assistance. Please fill out our Branch Customer Support Formand a branch representative will contact you via email or by phone by the next business day.
What limits are in place in the system to safeguard my money?
You will have your own Login ID and private password to access your online account. In order to assure privacy, you must keep your password confidential and do not write it down where another person can access it.
What do I do if I forget my Login ID and/or Password?
To request a reminder of what your Login ID is or to request a new temporary password, please call Branch Operations at 1-800-944-2265 and we will be happy to assist you.
I keyed in the wrong password three times and now I can't get into Online Banking. What should I do?
For your protection, we have limited the number of login attempts to three. If you have exceeded your three attempts, please call 1-800-944-2265 to have your Online Banking access reset.
Can I use Quicken, Microsoft Money, or Microsoft Excel with Online Banking?
Yes, you can export posted transactions from your Online Banking history to all of the above.Click here for easy to use instructions.
I am a Quicken user and I received an error when trying to export my history from Online Banking into my Quicken Software. What do I do?
Quicken and Quick Book users who are receiving an error (OL-202, OL-231, OL-232, OL-248, OL-249, or OL-297) when using online banking can find a resolution at http://www.intuit.com/updates/. There is a mandatory update to the Quicken 99 or higher software for successful export of online banking history to your Quicken or Quick Books software. If you prefer to call an Intuit Support Representative, below are phone numbers listed for your convenience.
Hours of operations: 5 AM to 5 PM Pacific Time, Monday - Friday
QWin 99 - (520) 618-7130
QWin 2000 - (520) 618-7130
QWin 2001 - (520) 618-7155
QWin 2002 - (520) 618-7140
QMac 2000 - (520) 618-7131
QMac 2001 - (520) 618-7160
QMac 2002 - (520) 618-7145
How much history is maintained on my accounts?
You'll be able to view up to 45 days of transaction history for Online Banking.
How far back can I go to look at monthly account statements?
This is accumulative starting with 4/30/00. We will keep one years worth online from 4/30/00.
I walked away from my computer, came back, and I was logged off during my session. Why?
For your security protection, we have an automatic time out. When there is no activity for 20 minutes, Sterling Bank & Trust will terminate your session to help protect you against unauthorized access.
Why doesn't the browser BACK and FORWARD button command work correctly?
The browser's BACK and FORWARD navigation commands are disabled by giving you an error message "warning your session expired" while you are signed into the Online Banking system. Please use the navigation buttons present within the Online Banking system window.
May I order checks from any vendor?
The online automatic check order system within Sterling's website interacts only with Deluxe. If you desire to purchase checks from another source, it will be necessary for you to contact that vendor directly for service.
Absolutely. If you are away from your computer or cannot get on the Internet you can transfer funds between Sterling accounts, get account information and more. Just call 1-888-776-2265 to access your account information 24 hours a day, 7 days a week.
ONLINE BILL PAY
How do I apply for Online Banking Bill Pay service?
Bill pay is a part of Sterling's Online Banking service. You may sign up at any local branch or send us an email.
How do I start using Bill Pay?
It is rather easy once you complete the product application and you open a "Your Choice" Checking or Money Market account. We will send you a letter with the instructions and your Login ID number. Online Bill Pay Features
Who may I pay and how do I set them up?
Sign on to the Online Banking system, click on Bill Pay, select from the list of creditors on the system or personalize your list. You may review the site by visiting the Demo at any time.
Which of my Sterling accounts may I use to pay my bills?
You may either use your "your Choice" Checking or Money Market account. Please remember that with a Money Market Deposit Account you are limited to writing 3 checks per statement cycle. Bills paid through your Money Market account will count towards your limit of 6 pre-authroized transactions.
Bills are routed through a third party, Princeton eCom, that will pay your bills either electronically or by paper draft. Some bills are paid electronically and some receive a paper check in the mail. While reviewing the list of payees, if you see an "*" next to the name, a paper draft will be sent to the payee.
When is my account debited for scheduled bills?
Your account is debited the morning after the paid date of your bill.
Can I schedule recurring payments?
Yes, you have several options. You can schedule bills weekly, biweekly, monthly, and every 2, 3, 6 or 12 month period.
Can I add, change or delete a payee?
Yes. To add payees you select the Add & Pay option. To change or delete a payee, you select the Modify Payees option. If the creditor is not listed, type the creditors name and address and your account number in the spaces provided. - A paper draft will be sent.
What is the cut-off time to change or delete pending payments?
The cut-off time is 4:00 PM EST the day of the transaction.
What should I do if a payee has not posted my payment or I've received a late bill notice?
You should call or email your local branch office for assistance.
What happens if I don't have enough money in my account to cover a bill payment? Will I be notified?
The bill will not be paid and you will be notified by email.
