Social Media Terms & Conditions

Sterling Bank and Trust, FSB Community Guidelines

Sterling Bank and Trust, FSB, and its division, SBT Advantage Bank's (collectively, "Sterling") online communities are a place for our customers and guests to connect, learn, and engage. Sterling encourages everyone to:

  • Be respectful of others
  • Stay on topic
  • Stay safe: avoid content that may be fraudulent and never post personal, identifying, or confidential information
  • Be honest: do not post false information and do not post someone else's copyrighted work without permission

We ask that you respect the community and take note of the following.

Connect with Customer Service

If you have questions related to Sterling products or services, you may contact Sterling at 1(800) 944-BANK (2265).

Additional ways to reach Customer Service or find helpful information can be found at:

Protect Your Personal Information

This is a public community and anything you post can be viewed by others. You should not post personal or sensitive information that you would not want to make public. For example, you should never post your Social Security number, account number, passwords, PINs or other non-public personal information on any of our social media channels.

In addition, please do not post any personal information about others that has not been voluntarily made available by them in a public post, or for which you do not have their permission to post, or that could otherwise be viewed as an invasion of their privacy.

Remember that your posts are subject to the website’s privacy and data security practices and policies. Even if you delete a post later, it may have already been viewed by others.

Stay Safe

Your posts should never contain unauthorized and/or unsolicited advertising, fraud, spam, hyperlinks or content protected by copyright, trademark or other rights.

For your online safety, avoid opening any third party links, unless you trust the source. These links may pose a risk to your computer or take you to inappropriate sites.

Be Respectful

Please treat the community with respect – even if you disagree with a post or comment. Do not post any content or comments that may be inappropriate, offensive, profane, culturally, racially or socially insensitive, disruptive, harassing or defamatory.

Important Notices

Sterling’s social media communities are public. The opinions, statements and viewpoints expressed by community participants – including Sterling employees or partners – do not necessarily reflect the opinions of Sterling or constitute an official position of Sterling.

Sterling is not responsible for views expressed other than our own.

Sterling Reserves the Right to Remove

Sterling reserves the right to remove any content that violates these guidelines or that, in its sole discretion, Sterling considers objectionable.

In certain instances, Sterling may suspend or block users that violate Sterling’s social media community guidelines. When appropriate, Sterling may also report certain violators to the relevant authorities if they violate channel rules or law.


Sterling may occasionally post links to third-party sites or share content. Please note that this does not in any way constitute an official endorsement of the individual, website or company.

Important Reminder

When you visit Sterling on any third party sites such as Facebook, Instagram, LinkedIn, Pinterest, Twitter, YouTube, etc., your activity there is subject to that site's current terms and conditions, along with their privacy and data security practices and policies. These platforms are not affiliated with Sterling and may have practices and policies that are different than our own.

Please note: Sterling is not responsible for, and does not control, these third party sites' terms and conditions, privacy and data security practices and policies. You should always use caution when posting, sharing or taking any action on these sites and on the Internet in general.

Modification of Community Guidelines

These guidelines are subject to revision by Sterling and may be modified at any time.